Frequently Asked Questions

I saw an item on your TikTok/Instagram page but do not see it listed on your website. How can I place an order for that item?

Please send me a message and I will be happy to create a listing for you to purchase!

What is your processing time or lead time?

All products are MADE TO ORDER and our current Lead time is 1 week from the date your order is received.

Custom themes and Party Bundles have a processing time of 1-2 weeks.

Please note that this doesn't include transit shipping time.

When will my order ship and What delivery service do you use?

All orders will ship 1 week from the date the order was received except for Custom Orders and Party Bundles which will ship in 1-2 weeks.

Orders under 1 lb will be shipped USPS First Class and orders 1 lb or more will be shipped USPS Priority Mail.

*This doesn't include weekends or holidays*

What is your cancellation, refund, return, exchange policy?

Cancellations and Refunds are accepted if the item has not been made. We will provide a partial refund since shopify does not return the TRANSACTION FEES.

We do not accept Returns or Exchanges due to the nature of the products, but if you have any issues or problems with your order, please contact us immediately within 24-48 hours of receiving your order.

You still need help?

If the FAQ above did not answer your questions, please feel free to contact us, we are always happy to help!

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